Shipping Policy

Accelerated Clause
If the Buyer is in default with a contractual payment or part of such payment over more than 14 days, The Seller shall be entitled to accelerate settlement of the entire residual purchase price (residual invoice amount) for the immediate payment. Moreover, the entire residual claim shall immediately fall due for payment if execution is unsuccessful levied against the clients assets, if the forced sale of the Buyer’s real property or the sequestration of such real property is approved or if the client’s financial soundness and creditworthiness deteriorate in any other way. Cases for this acceleration clause shall entitle the Seller to immediately withdraw from the contract.

Delivery
Products will be delivered to the address specified by you on the checkout page. We ship the goods within the U.K. The cost of delivery is obligatory if the total value of the order is under £250 net. Otherwise we provide our customers with free shipping, at our discretion.

Deliveries are made by the UK Mail or Courier. Delivery time may vary, but normally it shouldn’t take more than 2 working days. Orders that are placed before 12.00 noon, Monday-Friday (except Bank Holidays) can be dispatched on the same day. On delivery goods must be signed for by a person aged +18 years.

The delivery time shall, with all due foresight, be indicated and maintained as precisely as possible, without being able to guarantee this date. In particular, this applies in the event of force majeure (e.g. strikes, lock-outs, operational disruption and other unforeseeable circumstances). Compensation claims or order cancellations due to late delivery cannot be accepted. If delivery is not accepted by the Buyer on the agreed date, the Seller is entitled to invoice the goods and store them at the expense and risk of the Buyer or to demand compensation. Call-off orders must indicate an approximate time.  The Seller reserves the right to only order the material after receiving the order, so the definite delivery date shall be treated the same as for a new order.

Claims
Complaints about missing parts, visible defects, etc., can only be considered on delivery of goods. The Buyer shall be liable for loss or damage to goods in transit caused by rail or postal services. The claim must be made against them as soon as possible, as they will otherwise disclaim any liability.

Returned Goods
Returned goods can only be accepted if this has been agreed in advance with the Seller, no later than 14 days from receipt, with return shipping covered by Buyer. Furthermore, we will only accept catalogue-related articles delivered by us which are still included in the delivery programme at the time of returning the goods, are still in brand new condition, in their original packaging and fit for resale. The material shall be returned postage paid and notification given in due time. In addition, this includes any repair costs and the outgoing freight costs if the delivery was post paid. If credit notes have not yet been issued, this does not give entitlement to reserve payment. We reserve the right to demand the invoice number and date to make large deductions or to refuse to accept goods if an item had to be specially manufactured for the Buyer.

Warranty/Guarantee
Both the warranty and the guarantee periods shall respectively commence upon the issue date of the Seller’s delivery. Warranty shall, at the discretion of the Seller, be effected by means of repair of the purchased object or replacement of the faulty parts, exchange or price reductions. All incurred wages and cost of installation and disassembly shall be borne by the Buyer. The Seller reserves the right to impose special warranty periods for individual items. The warranty covers the performance stipulated in the catalogue and the faultless condition products.  The Seller strictly disclaims any further obligations, in particular the acceptance of compensation, replacement and assembly costs.  Interference by the Buyer within the warranty period without the express consent of the Seller absolves the Seller of any warranty obligations.  The Buyer is responsible for insuring against any water damage. Excluded from the warranty is damage caused by incorrect installation, incorrect use and incorrect maintenance.  Also excluded from the warranty are parts that are subject to natural wear and tear (seals, electrical parts, etc.) Minor colour deviations and or surface impairments which have no economically relevant influence on the collectors’ function shall also be excluded from the guarantee. Liability for damage caused by force majeure and malfunctions attributable to improper mounting and/or installation of the products shall be excluded. The Seller does not accept any liability for possible consequential costs.

Illustrations, Dimensions, Weight
These are not binding.  We reserve the right to make structural changes.  In special cases, binding dimensioned sketches shall be required.

Liability
All compensation claims beyond the scope of the warranty are also excluded (e.g. due to delays impossible of performing the service, culpable breach of contract, culpa in contrahendo and tort)

Commissioning of Systems
If system parts have to be initially put into operation by us at the wish of the Buyer or in accordance with regulations, or our presence is demanded at the initial start-up, then the required time must be separately invoiced.

Place of Jurisdiction
These terms and conditions of sale and any sale hereunder shall be governed by the Laws of the Republic of Ireland.

Contact us
If you have any queries don’t hesitate to contact us via:

• phone: 0333 880 2347
• e-mail: info@passivehousesystems.co.uk
• or by post:
  Passive House Systems
  Brickfield Business Centre,
  Thornwood
  Epping
  CM16 6TH