For the purposes of the EU2016/679 General Data Protection Regulation (GDPR), the company that is ultimately responsible for the control of your data while using our services is:
Passive House Systems Ltd,
Brickfield Business Centre
High Road, Thornwood
Epping, CM16 6TH
Should you have any questions on how we protect your privacy, please feel free to drop us a line at: email@example.com
There are 2 types of information that we collect from you, personal data, and non-personal data.
Personal Data is collected from you if you voluntarily submit it to Passivehousesystems.co.uk. The provision of all personal information is voluntary, but some may be necessary in order to fully use our services, for example purchasing information that is required to complete a transaction. The types of personal data we collect are:
- Email Address
- Telephone number
- Vehicle Information
- IP address
- Marketplace Buyer ID
This is information that you provide to us when you:
- Create an account on our site
- Place an order on our site
- Leave a product review on our site
- Browse our website
- Login to your account on our website
- Populate your basket or add to your wish list
- Enter a Passive House Systems Ltd competition via our website, or Social Media
- Opt-in to our marketing communications (e.g. newsletter, discount club)
- Communicate with us via our customer service channels
- Engage with us on social media, e.g. ‘likes’, ‘tweets’, ‘shares’, ‘retweets’, ‘reposts’
Non Personal Data is collected from you when you engage with our site. This is information about your visits and how you navigate through our website. Including, (but not limited to), your page views, the length of your visit, browser type, operating system, IP address and location. Although classified as personal data, we will not use your IP address to identify you personally. This information is used to help Passivehousesystems.co.uk improve our website and to help ensure it is optimized best for your browser.
Information We Do Not Collect
Unnecessary data: Passivehousesystems.co.uk will never, ever ask you for information that is not necessary. Our aim is to ensure you have the best experience possible on our site, without any compromise on your privacy or security.
Financial data: Passivehousesystems.co.uk is a PCI compliant company and do not collect or store any sensitive payment information. To complete your financial transaction on our website, you will engage directly with our payment handlers, Stripe, PayPal and debit/credit cards.
Sensitive personal data: Passivehousesystems.co.uk do not collect or store data of a highly sensitive nature. For example, we will not store your gender, marital status, personal group membership, political views, sexual orientation, religion, age, disability, or race.
Data relating to minors: Passivehousesystems.co.uk’s website or services are not intended for children and we do not intentionally or knowingly solicit or collect personal information from individuals under the age of 18. Passivehousesystems.co.uk’s websites and or services are not permitted to be used by individuals under the age of 18.
How Your Data Is Used
We will process any Personal Data you provide to us for the following purposes:
- To conduct our business with you and activate your ability to use our services
- To provide you with the goods you have ordered
- To conduct financial transactions for goods you purchase from us
- To prevent fraudulent activity
- To personalise our site for you
- To send you business or transactional communications unrelated to marketing
- To send you the Passivehousesystems.co.uk marketing communications only where you have subscribed to receive these
- To contact you, (if required), in connection with your order or to respond to any communications you might send to us via our regular communications channels or via social media
- To enable you to share content from our site to your social media accounts
Non Personal Data
We use non personal data gathered from visitors to Passivehousesystems.co.uk in an aggregate form and for statistical purposes to gain a better understanding of where our visitors come from, how they interact with our site, and to help us better design and organise our web site for ease of customer interaction.
Our marketing activities, (sometimes also referred to as ‘newsletter, or ‘discount club’), contain genuine, valid money saving offers and promotions that may be active on Passivehousesystems.co.uk for a defined period of time. Spam, or content of a poor quality is never distributed to our subscribers. By notifying you of these offers, we always aim to do so in a non-intrusive, high quality manner.
To subscribe to the direct marketing from Passivehousesystems.co.uk, you must explicitly consent to do by either populating our sign up form on our website, or by updating your subscription preferences in either your Passivehousesystems.co.uk Account Summary or while completing a purchase at the Passivehousesystems.co.uk checkout. You will never receive our marketing communications unless you have explicitly provided your consent to Passivehousesystems.co.uk. When you provide your explicit consent to subscribe to our marketing, we will use your details to send you updates on Passivehousesystems.co.uk’s offers, products and services which we identify as being relevant to you. Our sign-up form will specifically indicate in an unambiguous manner exactly what you elect to subscribe to. This also includes entering into a competition that is hosted by Passivehousesystems.co.uk. Each time you are asked to provide consent, we will provide you with clear and transparent information on what you are consenting to.
You can unsubscribe or ‘opt out’ from our marketing at any time. To instantly opt out, simply click the ‘Unsubscribe’ link at the bottom of a marketing email that has been sent to you, or update your subscription preferences in your Passivehousesystems.co.uk Account section. Alternatively, you can email firstname.lastname@example.org indicating ‘Unsubscribe’ in the subject line with your request to unsubscribe and we will action this for you within 1 business day. We respect your right to not receive our marketing even after consent and subscription, and we have made unsubscribing as easy as possible for you. Should you ever have any questions, please do not hesitate to drop us a line at email@example.com
Disclosure of Information
We may disclose the data that you submit to Passivehousesystems.co.uk:
For the purpose of completing an agreed transaction with you or to carry out the course of our business (e.g. to employees of Passivehousesystems.co.uk or nominated service providers e.g. delivery service providers)
To legal enforcement authorities or legal representatives if we are required to do so by law or during the course of any legal proceedings
To acquirers or any prospective acquirers of our business or of an asset of our business*
*We reserve the right to transfer information (including your Personal Data) to a third party in the event of a sale, merger, liquidation, receivership or transfer of all or substantially all of the assets of our company provided that the third party agrees to adhere to the terms of our Privacy Statement and provided that the third party only uses your Personal Data for the purposes that you provided it to us. You will be notified in the event of any such transfer and you will be afforded an opportunity to opt-out.
Non Personal Data
We may provide non personal data to third parties, where such information is combined with similar information of other users of our web site. For example, we might inform third parties regarding the number of unique users who visit our web site, the demographic breakdown of our community users of our web site, or the activities that visitors to our web site engage in while on our web site. The third parties to whom we may provide this information may include potential or actual advertisers, providers of advertising services (including web site tracking services), commercial partners, sponsors, licensees, researchers and other similar parties.
Retention Of Your Data
Passivehousesystems.co.uk will retain your personal data for the minimum amount of time required in order to successfully carry out the specified purposes for collecting that data. Personal data will only be held for longer than necessary if we are required to retain this data by law or to facilitate any ongoing or prospective legal proceedings, or to assist in the prevention of fraud.
Passivehousesystems.co.uk understand that you’re concerned about the security and privacy of your online transactions, and we take online security very seriously. Our site, Passivehousesystems.co.uk is fully compliant with the requirements set out in the Payment Card Industry Data Security Standards version 2.0 (PCI DSS 2.0). We do not hold sensitive payment data when users interact with our site.
Secure Sockets Layer, or ‘SSL’, is the security technology used by Passivehousesystems.co.uk for encrypting a link between a web server and a browser. All data passed between our web server and your browser remains completely private and secure. For example, using SSL, your computer and ours agree to transpose whatever we are sending into an unintelligible hash of characters. For example:
00 E7 B9 D2 D8 95 59 00 1C 5B 20 18 34 96 79 96 6F
Through using SSL, we can ensure that your valuable personal data is fully encrypted when you interact with our site. Without this information on your computer or ours, no one can understand our encrypted communication. For your online safety, please expect anyone who communicates confidential information with you on the Internet to use encryption, the way we do. Whenever you communicate with us on secure sections of Passivehousesystems.co.uk you’ll notice that http:// is replaced by https:// , and look out for the padlock symbol.
To generate an encrypted SSL transmission, a web server requires an SSL Certificate. Checking a website’s certificate is good practice that helps you avoid spoof websites, sometimes called ‘phishing’ sites. To check the certificate, click on the padlock. Your browser will show you the name of the owner of the certificate. This name should match the name of the website operator.
Our SSL certificates are issued by a leading certificate authority, CPanel, Inc. Certification Authority. CPanel, Inc. Certification Authority is Web Trust-compliant, meaning that their business practices and processes have been rigorously audited according to AICPA (American Institute of Certified Public Accountants) guidelines by an independent approved auditor (Ernst & Young). CPanel, Inc. Certification Authority SSL certificates enable a high level of encryption, and they also confirm that a company is a legally accountable organization.
We are committed to protecting the privacy and security of the information that you provide to Passivehousesystems.co.uk. We have put in place multiple technical and physical security measures in place to prevent any loss of security to your information. The collection, transmission and storage of information can never be guaranteed to be completely secure, however, we have taken steps to ensure that appropriate safeguards are in place to protect your information.
To receive a SSL Certificate from CPanel, Inc. Certification Authority, we had to demonstrate to them that we are an existing business, along with our control over the domain you are visiting. When you shop online, you deserve to know who you are interacting with.
Seeing a site with a CPanel, Inc. Certification Authority SSL Certificate, confirms two essential factors:
- That you have a secure SSL (encrypted) link with this website
- That this website represents a real organization
To find out more about SSL or CPanel, Inc. Certification Authority, please visit https://forums.cpanel.net/
Updating, Verifying And Deleting Your Data
Passivehousesystems.co.uk encourage all of our account holders to proactively keep their personal data and records up to date and current. If you have a Passivehousesystems.co.uk account, you can update your details at any time by logging into your Passivehousesystems.co.uk Account and amending your details. In accordance with our obligations under the Data Protection Act 1988 and Data Protection (Amendment) Act 2003, and the EU2016/679 General Data Protection Regulation (GDPR) and the Privacy and Electronic Communications, EC Directive, Amendment Regulations 2011, we will update or delete your Personal Data accordingly at your request. Please contact us at firstname.lastname@example.org to have your Personal Data updated, amended or removed entirely from our systems, or alternatively update your details in your Passivehousesystems.co.uk account.
To be informed
To access your personal information
You may request that we provide you with a record of the personal data that we retain about you. To make a data access request, please email email@example.com In the interest of Data Protection, Passivehousesystems.co.uk will require you to validate your access request and provide evidence of your identity. Additionally, you can review your personal data at any time in your Passivehousesystems.co.uk Account. We aim to fulfil verified and active Data Access Requests within 30 days where they are not excessive, repetitive, invalid or unfounded. Passivehousesystems.co.uk will never hold unnecessary data for longer than required for fulfilling the specified purpose of which it was collected. We may not always be able to fully present what you have requested, for example if it would impact the duty of data protection or confidentiality we owe to other individuals, or if we are otherwise legally entitled to deal with the request in a different manner.
To correct / erase personal information
You can request that Passivehousesystems.co.uk correct any information about you which is incorrect. Passivehousesystems.co.uk enable customers to update their information independently in their Passivehousesystems.co.uk Account. You can request that your information is erased. We always endeavour to fulfil your request fully, however we may not always be able to fully comply with your request. For example, where we need to keep using your information to comply with our legal obligations, or where we need to use your information to establish, exercise or defend legal claims.
To restrict how we use personal information
You may request that Passivehousesystems.co.uk restrict the use of your personal data in certain circumstances, for example: where you think the information is inaccurate and it needs to be amended, updated or verified where you wish to unsubscribe to our marketing but do not wish to have your data erased
To request us to transfer your information to another organisation
You can request that we provide your personal data for transfer to the Data Protection Officer in another organisation in a structured, commonly used, machine readable format.
Amendments to Our Privacy Statement