Privacy Policy

Effective date: 25 May 2018

This privacy policy describes how Passive House Systems uses and protects any information that you give us. We are committed to ensuring that your privacy is protected. If you provide us with personal information through passivehousesystems.co.uk or passivehousesystems.ie, you can be assured that it will only be used in accordance with this privacy statement.

 

Who we are

Our website addresses are: https://passivehousesystems.ie and https://passivehousesystems.co.uk/. Passive House Systems are involved in air tightness in new builds and renovations since 2008. We are proud to be the distributors of the German manufactured Gerband Rooftite system of products in the UK and Ireland.

 

What personal data we collect and why

Website Visitors

Like most website operators, Passive House Systems collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. Passive House Systems’ purpose in collecting non-personally identifying information is to better understand how Passive House Systems’ visitors use its website.

Passive House Systems also collects potentially personally-identifying information like Internet Protocol (IP) addresses. IP addresses are anonymised when used for functions such as analysis.

Gathering of Personally-Identifying Information

Certain visitors to Passive House Systems choose to interact with Passive House Systems in ways that require Passive House Systems to gather personally-identifying information. The amount and type of information that Passive House Systems gathers depends on the nature of the interaction. For example, we ask visitors who have an enquiry to provide an email address and phone number so that we may contact them.

In each case, Passive House Systems collects such information only insofar as is necessary or appropriate to fulfil the purpose of the visitor’s interaction with Passive House Systems. Passive House Systems does not disclose personally-identifying information other than as described below. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities, like purchasing products or making enquiries.

All of the information that is collected on Passive House Systems will be handled in accordance with GDPR legislation.

Cookies

Information about how you use our website is collected automatically using “cookies”. Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity.

Please see our cookie policy for more information about what cookies are collected on Passive House Systems.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Use of personal information

We use the information you provide to respond to enquiries, attend our training events, receive newsletters, reporting and analytical purposes, to process payments, deliver orders and to notify you of any significant changes to our products and services, terms or privacy policy.

We will not sell or lease your personal information to third parties unless we have your permission or are required by law to do so.

We would like to send you email marketing communication which may be of interest to you from time to time. If you have consented to marketing, you may opt out later.

You have a right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please click on the unsubscribe link at the bottom of the email.

 

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

We keep contact information (such as mailing list information) until a user unsubscribes or requests that we delete that information from our live systems. If you choose to unsubscribe from a mailing list, we may keep certain limited information about you so that we may honour your request.

In all cases, our need to use your personal information will be reassessed on a regular basis, and information which is no longer required for any purposes will be disposed of.

 

How we protect your data

Passive House Systems discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors, and affiliated organizations that (i) need to know that information in order to process it on Passive House Systems’ behalf or to provide services available at Passive House Systems, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside of your home country; by using Passive House Systems, you consent to the transfer of such information to them.

Passive House Systems will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to project administrators, employees, contractors, and affiliated organizations, as described above, Passive House Systems discloses potentially personally-identifying and personally-identifying information only when required to do so by law, if you give permission to have your information shared, or when Passive House Systems believes in good faith that disclosure is reasonably necessary to protect the property or rights of Passive House Systems, third parties, or the public at large.

If you have supplied your email address to Passive House Systems, Passive House Systems may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what’s going on with Passive House Systems and our products. We primarily use our news section to communicate this type of information, so we expect to keep this type of email to a minimum.

 

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

You have certain rights under data protection law in relation to the personal information we hold about you. In particular, you may have a right to:

  • request a copy of personal information we hold about you;
  • ask that we update the personal information we hold about you, or independently correct such personal information that you think is incorrect or incomplete;
  • ask that we delete personal information that we hold about you from live systems, or restrict the way in which we use such personal information; object to our processing of your personal information; and/or withdraw your consent to our processing of your personal information (to the extent such processing is based on consent and consent is the only permissible basis for processing.

 

Additional information

Privacy Policy Changes

Although most changes are likely to be minor, Passive House Systems may change its Privacy Policy from time to time, and at Passive House Systems’ sole discretion. If there are any important changes to the Policy or how we use your information, we’ll let you know and where appropriate ask for your consent. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.

Contact

Please contact us if you have any questions about our privacy policy or information we hold about you by emailing orders[at]passivehousesystems.co.uk.

Cookie Policy

Shopping Cookies

We make use of cookies to keep track of shopping cart data. They provide information about the cart, items in the cart and help our store know when the cart data changes. They also contain a unique code which identifies each customers shopping cart.

These cookies do not store any personal information.

Google Analytics Cookies

We use cookies which help us monitor activity on our site. These cookies to track visits and the pages viewed on the site in order to help us understand how the site is used and improve our customer experience.

No personal information is stored is these cookies.